SmallBizGenius Analysis
Eyeglasses.com receives mixed reviews, with many customers praising the wide selection and ease of website navigation, while others report significant issues with order fulfillment, shipping delays, and customer service responsiveness. The company's Trustpilot score of 2.6/5 reflects these contrasting experiences.
Category Breakdown
Scores based on analysis of 188 recent reviews
Shipping & Delivery
3.0/10Many reviewers report significant delays in shipping, with orders taking weeks or even months to arrive. Some customers also mention receiving no updates or tracking information, leading to frustration and uncertainty.
30 reviews mention thisCustomer Service
3.5/10A common complaint is the difficulty in contacting customer service and receiving timely or helpful responses. Reviewers describe being given the runaround, receiving conflicting information, and struggling to obtain refunds or resolutions to their issues.
28 reviews mention thisProduct Accuracy
4.0/10Several reviewers received glasses with incorrect prescriptions or lenses, or frames that were different from what they ordered. This resulted in the need for returns and replacements, further delaying the process.
20 reviews mention thisWebsite Experience
8.0/10Many reviewers praise the website's ease of navigation and extensive selection of frames. They found it easy to find the specific styles and models they were looking for.
15 reviews mention thisReturns & Refunds
2.5/10Numerous reviewers report difficulties in obtaining refunds for cancelled orders or returned items. They describe long delays, lack of communication, and having to file disputes to get their money back.
12 reviews mention thisFrame Quality
7.0/10Some reviewers were happy with the quality of the frames they received, noting that they were as pictured and met their expectations. However, others reported issues with frame durability.
8 reviews mention thisPros & Cons
What Customers Love
"I was able to purchase the same frames I usually get that for my clip sunglasses."
"The site was clear and easy to navigate, and I found exactly what I was looking for."
"They accurately make lenses with very high prescriptions, which is no small thing."
"The ease of ordering glasses with agent who helped with glasses that were on back order."
"Frames arrived quickly and great! Just as pictured."
Common Complaints
"Ordered expensive sunglasses almost a month ago and they haven’t even been shipped."
"Can't talk to anyone or get help. Everything just goes in a loop and they tell you that you'll get a refund in 2-3 days and you'll never see it."
"I waited weeks for my frames to arrive, and when they finally did, the lenses were wrong. I ordered transitional lenses and received single‑vision instead."
"I canceled my order and never received a refund despite my multiple attempts to contact the company."
"Eyeglasses.com had a website malfunction making it impossible to access and print the shipping label."
Common Questions About Eyeglasses
Answers derived from customer review patterns
Is Eyeglasses legit and trustworthy?
While Eyeglasses.com is a real company that sells eyeglasses and lenses, the reviews indicate significant issues with reliability and trustworthiness. Many customers report problems with order fulfillment, shipping delays, and receiving incorrect prescriptions. The numerous complaints about customer service and difficulties obtaining refunds raise concerns about the company's commitment to customer satisfaction. Potential buyers should proceed with caution and be aware of the risks involved.
Based on 45 reviewsDoes Eyeglasses have good customer service?
Based on the analyzed reviews, Eyeglasses.com's customer service is a major point of concern. A significant number of reviewers describe difficulties contacting customer service representatives, receiving unhelpful or conflicting information, and experiencing long delays in resolving issues. Many customers report feeling ignored or given the runaround when attempting to address problems with their orders. While some reviewers mention positive interactions, the overwhelming consensus is that customer service is unreliable and unresponsive.
Based on 28 reviewsIs Eyeglasses worth it for small business?
Eyeglasses.com is not recommended for small businesses that require reliable and timely eyewear solutions. The frequent complaints about shipping delays, inaccurate orders, and poor customer service pose a significant risk to businesses that depend on consistent and accurate service. The potential for delays and errors could disrupt operations and damage a business's reputation. Small businesses are better served by choosing a more dependable eyewear provider with a proven track record of customer satisfaction.
Based on 5 reviewsWhat is Eyeglasses's return policy like?
Eyeglasses.com's return policy is a source of frustration for many customers, according to the reviews. While the company may advertise a return policy, numerous reviewers report difficulties in actually obtaining refunds for cancelled orders or returned items. Customers describe long delays in processing refunds, lack of communication from the company, and having to resort to filing disputes with their credit card companies to get their money back. Additionally, some reviewers mention having to pay for return shipping, even when the error was on Eyeglasses.com's part.
Based on 12 reviewsWhy are there so many complaints about shipping delays with Eyeglasses.com?
The reviews suggest that Eyeglasses.com struggles with inventory management and order fulfillment, leading to frequent shipping delays. Some customers report being told that items listed as "in stock" were actually on backorder, while others experience delays due to issues with lens manufacturing or vendor shipments. The lack of transparency and communication from the company further exacerbates the problem, leaving customers in the dark about the status of their orders.
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